The Front Office Coordinator plays an essential role in the team at each of our outpatient therapy clinics. Often, this is the first person who greets our patients, so customer service is key! This position handles the administrative tasks of the clinic, which require communication skills, computer skills, attention to detail, and an understanding of how the role interfaces into the organization as a whole.
Job Description
Position Overview
Position Title: Front Office Coordinator Status: Full-Time or Part-Time Hours of Work: Full-time hours are typically Monday through Friday, 8am to 5pm. Hours may vary for part-time positions Supervisor: Clinic Manager or Supervising Therapist
Duties and Responsibilities
- Coordinate patient referrals, registration, and scheduling
- Greet all patients and other visitors
- Operate standard office equipment, such as computer, copier, phone and fax machine
- Establish and maintain patient records in hard-copy and electronic formats
- Keep information confidential in accordance with HIPAA
- Verify insurance information and obtain pre-authorization if required
- Communicate with relevant staff at the centralized billing office
- Participate in internal chart audits, billing audits, and other compliance programs
- Represent the clinic in the community through participation in marketing opportunities
- In most locations, also support the therapy staff and interact with patients as a Therapy Aide
- In some locations, also perform duties of a Billing Specialist
- Other duties as assigned
Qualifications
- High school diploma or equivalent
- Previous experience in medical office setting a plus
- Previous experience in physical therapy setting a plus
- Must live within 20 miles of the primary office location
Other Requirements
- Computer skills required, including data entry skills and proficiency with Microsoft Word, Microsoft Excel, and email
- Excellent customer service skills required
- Positive attitude and team-orientation required
- Attention to detail and focus on accuracy
- Professionalism, including excellent phone and email etiquette
Compensation and Benefits
We strive to offer each employee a competitive compensation and benefits package, including:
- Annual salary or hourly rate, typically starting at $10/hour
- Anthem Blue Cross Blue Shield Health, Dental and Vision Insurance*
- 401k Retirement Plan*
- Benefit days, including: vacation days, sick time, and paid holidays*
- Reimbursement for gas mileage accrued from travel among our locations, if required by the position
*Available to full-time positions only
Current Job Openings
We do not have currently have any job openings for this position.
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